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/*! * jQuery Mobile 1.4.5 * VIVR CSS Template for SC QuickPage - Bart Ridge */ /* Globals */ /* Font -----------------------------------------------------------------------------------------------------------*/ html { font-size: 100%; } body, input, select, textarea, button, .ui-btn { font-size: 1em; line-height: 1.3; font-family: sans-serif /*{global-font-family}*/; } legend, .ui-input-text input, .ui-input-search input { color: inherit; text-shadow: inherit; } /* Form labels (overrides font-weight bold in bars, and mini font-size) */ .ui-mobile label, div.ui-controlgroup-label { font-weight: normal; font-size: 16px; } /* Separators -----------------------------------------------------------------------------------------------------------*/ /* Field contain separator (< 28em) */ .ui-field-contain { border-bottom-color: #828282; border-bottom-color: rgba(0,0,0,.15); border-bottom-width: 1px; border-bottom-style: solid; } /* Table opt-in classes: strokes between each row, and alternating row stripes */ /* Classes table-stroke and table-stripe are deprecated in 1.4. */ .table-stroke thead th, .table-stripe thead th, .table-stripe tbody tr:last-child { border-bottom: 1px solid #d6d6d6; /* non-RGBA fallback */ border-bottom: 1px solid rgba(0,0,0,.1); } .table-stroke tbody th, .table-stroke tbody td { border-bottom: 1px solid #e6e6e6; /* non-RGBA fallback */ border-bottom: 1px solid rgba(0,0,0,.05); } .table-stripe.table-stroke tbody tr:last-child th, .table-stripe.table-stroke tbody tr:last-child td { border-bottom: 0; } .table-stripe tbody tr:nth-child(odd) td, .table-stripe tbody tr:nth-child(odd) th { background-color: #eeeeee; /* non-RGBA fallback */ background-color: rgba(0,0,0,.04); } /* Buttons -----------------------------------------------------------------------------------------------------------*/ .five9-ln-back-btn-caption { color: #FFFFFF !important; text-shadow: none !important; font-weight: bold !important; } .five9-ln-right-btn-caption { color: #FFFFFF !important; text-shadow: none !important; font-weight: bold !important; } .five9-ivr-cancel-btn { background-color: #2E4E9E !important; color: #FFFFFF !important; } .five9-ivr-cancel-btn:hover { background-color: #ffffff !important; color: #000000 !important; } .ui-btn, label.ui-btn { font-weight: bold; border-width: 1px; border-style: solid; } .ui-btn { text-decoration: none !important; } .ui-btn-active { cursor: pointer; } /* Corner rounding -----------------------------------------------------------------------------------------------------------*/ /* Class ui-btn-corner-all deprecated in 1.4 */ .ui-corner-all { -webkit-border-radius: .6em /*{global-radii-blocks}*/; border-radius: .6em /*{global-radii-blocks}*/; } /* Buttons */ .ui-btn-corner-all, .ui-btn.ui-corner-all, /* Slider track */ .ui-slider-track.ui-corner-all, /* Flipswitch */ .ui-flipswitch.ui-corner-all, /* Count bubble */ .ui-li-count { -webkit-border-radius: .3125em /*{global-radii-buttons}*/; border-radius: .3125em /*{global-radii-buttons}*/; } /* Icon-only buttons */ .ui-btn-icon-notext.ui-btn-corner-all, .ui-btn-icon-notext.ui-corner-all { -webkit-border-radius: 1em; border-radius: 1em; } /* Radius clip workaround for cleaning up corner trapping */ .ui-btn-corner-all, .ui-corner-all { -webkit-background-clip: padding; background-clip: padding-box; } /* Popup arrow */ .ui-popup.ui-corner-all > .ui-popup-arrow-guide { left: .6em /*{global-radii-blocks}*/; right: .6em /*{global-radii-blocks}*/; top: .6em /*{global-radii-blocks}*/; bottom: .6em /*{global-radii-blocks}*/; } /* Shadow -----------------------------------------------------------------------------------------------------------*/ .ui-shadow { -webkit-box-shadow: 0 1px 3px /*{global-box-shadow-size}*/ rgba(0,0,0,.2) /*{global-box-shadow-color}*/; -moz-box-shadow: 0 1px 3px /*{global-box-shadow-size}*/ rgba(0,0,0,.2) /*{global-box-shadow-color}*/; box-shadow: 0 1px 3px /*{global-box-shadow-size}*/ rgba(0,0,0,.2) /*{global-box-shadow-color}*/; } .ui-shadow-inset { -webkit-box-shadow: inset 0 1px 3px /*{global-box-shadow-size}*/ rgba(0,0,0,.2) /*{global-box-shadow-color}*/; -moz-box-shadow: inset 0 1px 3px /*{global-box-shadow-size}*/ rgba(0,0,0,.2) /*{global-box-shadow-color}*/; box-shadow: inset 0 1px 3px /*{global-box-shadow-size}*/ rgba(0,0,0,.2) /*{global-box-shadow-color}*/; } .ui-overlay-shadow { -webkit-box-shadow: 0 0 12px rgba(0,0,0,.6); -moz-box-shadow: 0 0 12px rgba(0,0,0,.6); box-shadow: 0 0 12px rgba(0,0,0,.6); } /* Icons -----------------------------------------------------------------------------------------------------------*/ .ui-btn-icon-left:after, .ui-btn-icon-right:after, .ui-btn-icon-top:after, .ui-btn-icon-bottom:after, .ui-btn-icon-notext:after { background-color: #666666 /*{global-icon-color}*/; background-color: rgba(0,0,0,.15) /*{global-icon-disc}*/; background-position: center center; background-repeat: no-repeat; -webkit-border-radius: 1em; border-radius: 1em; } /* Alt icons */ .ui-alt-icon.ui-btn:after, .ui-alt-icon .ui-btn:after, html .ui-alt-icon.ui-checkbox-off:after, html .ui-alt-icon.ui-radio-off:after, html .ui-alt-icon .ui-checkbox-off:after, html .ui-alt-icon .ui-radio-off:after { background-color: #666666 /*{global-icon-color}*/; background-color: rgba(0,0,0,.15) /*{global-icon-disc}*/; } /* No disc */ .ui-nodisc-icon.ui-btn:after, .ui-nodisc-icon .ui-btn:after { background-color: transparent; } /* Icon shadow */ .ui-shadow-icon.ui-btn:after, .ui-shadow-icon .ui-btn:after { -webkit-box-shadow: 0 1px 0 rgba(255,255,255,.3) /*{global-icon-shadow}*/; -moz-box-shadow: 0 1px 0 rgba(255,255,255,.3) /*{global-icon-shadow}*/; box-shadow: 0 1px 0 rgba(255,255,255,.3) /*{global-icon-shadow}*/; } /* Checkbox and radio */ .ui-btn.ui-checkbox-off:after, .ui-btn.ui-checkbox-on:after, .ui-btn.ui-radio-off:after, .ui-btn.ui-radio-on:after { display: block; width: 18px; height: 18px; margin: -9px 2px 0 2px; } .ui-checkbox-off:after, .ui-btn.ui-radio-off:after { filter: Alpha(Opacity=30); opacity: .3; } .ui-btn.ui-checkbox-off:after, .ui-btn.ui-checkbox-on:after { -webkit-border-radius: .1875em; border-radius: .1875em; } .ui-btn.ui-checkbox-off:after { background-color: #666; background-color: rgba(0,0,0,.3); } .ui-radio .ui-btn.ui-radio-on:after { background-image: none; background-color: #fff; width: 8px; height: 8px; border-width: 5px; border-style: solid; } .ui-alt-icon.ui-btn.ui-radio-on:after, .ui-alt-icon .ui-btn.ui-radio-on:after { background-color: #000; } /* Loader */ .ui-icon-loading { background: url("images/ajax-loader.gif"); background-size: 2.875em 2.875em; } /* Swatches */ /* A -----------------------------------------------------------------------------------------------------------*/ /* Bar: Toolbars, dividers, slider track */ .ui-bar-a, .ui-page-theme-a .ui-bar-inherit, html .ui-bar-a .ui-bar-inherit, html .ui-body-a .ui-bar-inherit, html body .ui-group-theme-a .ui-bar-inherit { background-color: #003B5D /*{a-bar-background-color}*/; border-color: #FFFFFF /*{a-bar-border}*/; color: #FFFFFF /*{a-bar-color}*/; text-shadow: none; font-weight: bold; } .ui-bar-a { border-width: 1px; border-style: solid; } /* Page and overlay */ .ui-overlay-a, .ui-page-theme-a, .ui-page-theme-a .ui-panel-wrapper { background-image: url(''); background-position: 50% 80%; background-size: 30%; background-repeat: no-repeat; background-color: #FFFFFF /*{a-page-background-color}*/; border-color: #bbbbbb /*{a-page-border}*/; color: #000000 /*{a-page-color}*/; font-weight: bold; text-shadow: none; } /* Body: Read-only lists, text inputs, collapsible content */ .ui-body-a, .ui-page-theme-a .ui-body-inherit, html .ui-bar-a .ui-body-inherit, html .ui-body-a .ui-body-inherit, html body .ui-group-theme-a .ui-body-inherit, html .ui-panel-page-container-a { background-color: #FFFFFF /*{a-body-background-color}*/; border-color: #dddddd /*{a-body-border}*/; color: #333333 /*{a-body-color}*/; } .ui-body-a { border-width: 1px; border-style: solid; } /* Links */ .ui-page-theme-a a, html .ui-bar-a a, html .ui-body-a a, html body .ui-group-theme-a a { color: #FFFFFF /*{a-link-color}*/; font-weight: bold; } .ui-page-theme-a a:visited, html .ui-bar-a a:visited, html .ui-body-a a:visited, html body .ui-group-theme-a a:visited { color: #FFFFFF /*{a-link-visited}*/; } .ui-page-theme-a a:hover, html .ui-bar-a a:hover, html .ui-body-a a:hover, html body .ui-group-theme-a a:hover { color: #FFFFFF /*{a-link-hover}*/; } .ui-page-theme-a a:active, html .ui-bar-a a:active, html .ui-body-a a:active, html body .ui-group-theme-a a:active { color: #FFFFFF /*{a-link-active}*/; } /* Button up */ .ui-page-theme-a .ui-btn, html .ui-bar-a .ui-btn, html .ui-body-a .ui-btn, html body .ui-group-theme-a .ui-btn, html head + body .ui-btn.ui-btn-a, /* Button visited */ .ui-page-theme-a .ui-btn:visited, html .ui-bar-a .ui-btn:visited, html .ui-body-a .ui-btn:visited, html body .ui-group-theme-a .ui-btn:visited, html head + body .ui-btn.ui-btn-a:visited { background-color: #2E4E9E /*{a-bup-background-color} menu buttons */; border-color: #ffffff /*{a-bup-border}*/; color: #FFFFFF /*{a-bup-color}*/; font-weight: bold; text-shadow: none; } /* Button hover */ .ui-page-theme-a .ui-btn:hover, html .ui-bar-a .ui-btn:hover, html .ui-body-a .ui-btn:hover, html body .ui-group-theme-a .ui-btn:hover, html head + body .ui-btn.ui-btn-a:hover { background-color: #FFFFFF /*{a-bhover-background-color}*/; border-color: #8c8c8c /*{a-bhover-border}*/; color: #000000 /*{a-bhover-color}*/; text-shadow: 0 /*{a-bhover-shadow-x}*/ 1px /*{a-bhover-shadow-y}*/ 0 /*{a-bhover-shadow-radius}*/ #eeeeee /*{a-bhover-shadow-color}*/; } /* Button down */ .ui-page-theme-a .ui-btn:active, html .ui-bar-a .ui-btn:active, html .ui-body-a .ui-btn:active, html body .ui-group-theme-a .ui-btn:active, html head + body .ui-btn.ui-btn-a:active { background-color: #FFFFFF /*{a-bdown-background-color}*/; border-color: #8c8c8c /*{a-bdown-border}*/; color: #000000 /*{a-bdown-color}*/; text-shadow: 0 /*{a-bdown-shadow-x}*/ 1px /*{a-bdown-shadow-y}*/ 0 /*{a-bdown-shadow-radius}*/ #eeeeee /*{a-bdown-shadow-color}*/; } /* Active button */ .ui-page-theme-a .ui-btn.ui-btn-active, html .ui-bar-a .ui-btn.ui-btn-active, html .ui-body-a .ui-btn.ui-btn-active, html body .ui-group-theme-a .ui-btn.ui-btn-active, html head + body .ui-btn.ui-btn-a.ui-btn-active, /* Active checkbox icon */ .ui-page-theme-a .ui-checkbox-on:after, html .ui-bar-a .ui-checkbox-on:after, html .ui-body-a .ui-checkbox-on:after, html body .ui-group-theme-a .ui-checkbox-on:after, .ui-btn.ui-checkbox-on.ui-btn-a:after, /* Active flipswitch background */ .ui-page-theme-a .ui-flipswitch-active, html .ui-bar-a .ui-flipswitch-active, html .ui-body-a .ui-flipswitch-active, html body .ui-group-theme-a .ui-flipswitch-active, html body .ui-flipswitch.ui-bar-a.ui-flipswitch-active, /* Active slider track */ .ui-page-theme-a .ui-slider-track .ui-btn-active, html .ui-bar-a .ui-slider-track .ui-btn-active, html .ui-body-a .ui-slider-track .ui-btn-active, html body .ui-group-theme-a .ui-slider-track .ui-btn-active, html body div.ui-slider-track.ui-body-a .ui-btn-active { background-color: #0b1f28 /*{a-active-background-color}*/; border-color: #81111d /*{a-active-border}*/; color: #ffffff /*{a-active-color}*/; text-shadow: 0 /*{a-active-shadow-x}*/ 0px /*{a-active-shadow-y}*/ 0 /*{a-active-shadow-radius}*/ #444444 /*{a-active-shadow-color}*/; } /* Active radio button icon */ .ui-page-theme-a .ui-radio-on:after, html .ui-bar-a .ui-radio-on:after, html .ui-body-a .ui-radio-on:after, html body .ui-group-theme-a .ui-radio-on:after, .ui-btn.ui-radio-on.ui-btn-a:after { border-color: #0b1f28 /*{a-active-background-color}*/; } /* Focus */ .ui-page-theme-a .ui-btn:focus, html .ui-bar-a .ui-btn:focus, html .ui-body-a .ui-btn:focus, html body .ui-group-theme-a .ui-btn:focus, html head + body .ui-btn.ui-btn-a:focus, /* Focus buttons and text inputs with div wrap */ .ui-page-theme-a .ui-focus, html .ui-bar-a .ui-focus, html .ui-body-a .ui-focus, html body .ui-group-theme-a .ui-focus, html head + body .ui-btn-a.ui-focus, html head + body .ui-body-a.ui-focus { -webkit-box-shadow: 0 0 12px #FFFFFF /*{a-active-background-color}*/; -moz-box-shadow: 0 0 12px #FFFFFF /*{a-active-background-color}*/; box-shadow: 0 0 12px #FFFFFF /*{a-active-background-color}*/; } /* Structure */ /* Disabled -----------------------------------------------------------------------------------------------------------*/ /* Class ui-disabled deprecated in 1.4. :disabled not supported by IE8 so we use [disabled] */ .ui-disabled, .ui-state-disabled, button[disabled], .ui-select .ui-btn.ui-state-disabled { filter: Alpha(Opacity=30); opacity: .3; cursor: default !important; pointer-events: none; } /* Focus state outline -----------------------------------------------------------------------------------------------------------*/ .ui-btn:focus, .ui-btn.ui-focus { outline: 0; } /* Unset box-shadow in browsers that don't do it right */ .ui-noboxshadow .ui-shadow, .ui-noboxshadow .ui-shadow-inset, .ui-noboxshadow .ui-overlay-shadow, .ui-noboxshadow .ui-shadow-icon.ui-btn:after, .ui-noboxshadow .ui-shadow-icon .ui-btn:after, .ui-noboxshadow .ui-focus, .ui-noboxshadow .ui-btn:focus, .ui-noboxshadow input:focus, .ui-noboxshadow .ui-panel { -webkit-box-shadow: none !important; -moz-box-shadow: none !important; box-shadow: none !important; } .ui-noboxshadow .ui-btn:focus, .ui-noboxshadow .ui-focus { outline-width: 1px; outline-style: auto; } .five9-ln-last-page-thanks { display: none; } .five9-ln-last-page-appreciation { display: none; } .five9-ln-last-page-goodbye { display: none; } .five9-ln-last-page-thanks:after { content: 'Thank You!'; } .five9-ln-last-page-appreciation:after { content: 'We appreciate your business and loyalty.'; } .five9-ln-last-page-goodbye:after { content: 'Have a nice day!'; }
Lets Chat
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Agent-script
Inbound Call
Intent:
@IVA.SCOPS.Intent@
IVA Authorization:
@IVA.SCOPS.AuthStatus@
Authorization Method:
@IVA.SCOPS.AuthType@
IVA Primary Intent Statement:
@IVA.SCOPS.Utterance@
Hello my name is
@Agent.full_name@
with Company Name Here How may I assist you today?
Is this
@Customer.first_name@ @Customer.last_name@?
Customer Information
IVA Data
Interaction Data
Last Interaction
Training Videos
Customer Name
@Customer.first_name@ @Customer.last_name@
Street
@Customer.street@
State
@Customer.city@, @Customer.state@ @Customer.zip@
Phone Number
@Customer.number1@
Customer Email
@Customer.email@
Account Number
@Customer.Account Number@
Intent
@IVA.SCOPS.Intent@
Utterance
@IVA.SCOPS.Utterance@
Customer Journey
@IVA.SCOPS.CustomerJourney@
Account Balance
@IVA.SCOPS.Banking.AccountBalance@
Loan Balance
@IVA.SCOPS.Banking.LoanBalance@
Auth Confidence
@IVA.SCOPS.AuthConfidence@
Auth Status
@IVA.SCOPS.AuthStatus@
Tracking Number
@IVA.SCOPS.Retail.TrackingNumber@
Order Number
@IVA.SCOPS.Retail.OrderNumber@
Case Subject
@IVA.SCOPS.CaseSubject@
Change Address Complete
@IVA.SCOPS.ChangeAddress.AddressComplete@
Change Address City
@IVA.SCOPS.ChangeAddress.City@
Change Address State
@IVA.SCOPS.ChangeAddress.State@
Change Address Street
@IVA.SCOPS.ChangeAddress.Street@
Change Address Zip
@IVA.SCOPS.ChangeAddress.Zipcode@
Description
@IVA.SCOPS.Description@
IVA Session Result
@IVA.SCOPS.IVA_Session_Result@
Param One
@IVA.SCOPS.Param1@
Param Two
@IVA.SCOPS.Param2@
Param Three
@IVA.SCOPS.Param3@
Param Four
@IVA.SCOPS.Param4@
Param Five
@IVA.SCOPS.Param5@
Param Six
@IVA.SCOPS.Param6@
Param Seven
@IVA.SCOPS.Param7@
Task Value
@IVA.SCOPS.TaskValue@
Task Value Number
@IVA.SCOPS.TaskValueNum@
IVA Summary
@IVA.SCOPS.Call.Summary@
Form Image
Interaction Type
@Call.type_name@
Media Type
@Call.mediatype@
Queue Time
@Call.queue_time@
Skill Group
@Call.skill_name@
Dialed Number
@Call.DNIS@
Customer ANI
@Call.ANI@
Campaign Name
@Call.campaign_name@
Last Campaign
@Customer.last_campaign@
Last Agent
@Customer.last_agent@
Last Disposition
@Customer.last_disposition@
Last Interaction Date
@Customer.Last_Interaction_Date@